wpb875f366.png

 Tel: 00 33 (0) 6 73 79 76 79
 Tel: 00 33 (0) 6 14 36 75 65
 Email : marion.edwards@neuf.fr
 Website: www.affinity-villas-france.com

Affinity Villas

wp5533b116.gif
wp0d5cf143_0f.jpg











Respecting the property continued

- Repairs and breakdowns can occur in any home at any time. If you should be unfortunate enough to experience any problems with the equipment in your holiday home or you have a small accident or break something please could you be kind enough to report it to us immediately and not try to repair it yourself. If you spill something and cause a stain, please do not touch it, but let us know immediately so we can rectify the problem. Failure to adhere to this will results in costs against your security deposit.

- Garden furniture, parasols etc - sun loungers and garden furniture are there for your enjoyment - however if they become damaged during your stay you will be charged for the replacement article. If you leave a parasol or umbrella open during a wind it could blow over and break. Should this occur during your stay - you will be charged for the replacement article.

Terms and Conditions - Page 2
Swimming pools - It is the law in France that your pool is now covered by either a pool alarm or secure gates.  If you have a pool alarm, please make sure you are fully acquainted with its use. It is your responsibility to make sure you know how it works and how to turn it on and off. It is your responsibility to ensure that you turn it to active every single time the pool is not in use - and that includes while you are lying beside it - sunbathing or relaxing.  If your pool is gated then it is your responsibility to ensure that the gates are closed at all times when you are not beside the pool. These rules do not just apply to yourselves whilst staying at your holiday home but you are responsible to ensure against any possibility of a person wandering into your property and falling into your pool from wherever or whenever.
The law of pool safety is stringently executed in France and we cannot be held liable for any accidents which may occur beside the pool or in the pool during your stay.
Pool etiquette is important to save lives, get acquainted with your pool, how it works, how to keep it safe for adults and children alike.
Your pool will be cleaned during your stay and we would ask you not to interfere with any pool equipment other than the net which should be available to you for taking out any leaves, insects or other items which do fall into a pool from time to time. Any interference with the pool equipment could result in damage to the equipment for which you could be held liable. If you have a problem with the cleanliness of your pool it is important to us that we know immediately in order that this can be rectified to ensure your enjoyment.
Extras - If you require any  additional towels or bed linen please do ask. The cost for these will be chargeable and can be deducted from your Security Deposit. Additional cleaning can be provided during your stay and this is payable directly to the cleaning staff.  If you require a cot or high chair, these can be hired, subject to availability.  Please enquire for charges for all additional items.
 Arrivals and Departures -  The usual times of arrival are between 16.00 hrs and 18.00hrs. We understand that due to traffic or to the availability of cheaper flights or flight delays this might not always be possible. That is why we ask you to call us and communicate with us if you experience any delays which may mean you cannot arrive during these hours.  If you arrive excessively late, without notification, we may make a charge against your Security Deposit to cover the cost of out of hours time for the key holder. We will do our best to accommodate your arrival to suit journey but we cannot be held liable if you fail to inform us of any delays and you have to wait for a key holder to arrive at the property. No arrival after 21.00hrs will be accepted and you will have to wait until the following morning for your key holder to meet you. This may cause you some inconvenience but if you anticipate a late hour arrival please discuss this with us before you book your flight to see if alternative arrangements could be made.  
 You will be asked to depart by no later than 10.00hrs in order for the property to be prepared for the incoming guests. If you have a very late departure, due to a late flight for example, we may be able to help with storing your luggage and/or changing facilities during the day but please make sure we know well in advance!
Changes - in the unlikely event, for any reason, we have to make an alteration to your holiday accommodation before your arrival we will inform you immediately and do our utmost to offer you accommodation of a similar standard.  If we are unable to provide you with alternative accommodation we  will of course immediately refund the monies paid to us at that date, in full.
Your Contract - Godfrey & Marion Edwards t/a Affinity Villas act as an intermediary for the property  owner. We are not Tour Operators  but a private individuals who assist in the administration for and on behalf of the property owner for taking reservations for their property.   All monies received in the process of your reservation are guaranteed to be paid by directly to the owner for and on your behalf. We undertake to ensure to the best of our ability that the property you have reserved will be in a good condition and of a correct standard in accordance with the advertisement placed.  In the unlikely event that you have a problem, please report to us and we  will in turn do our best to resolve the issue raised.
As Representatives of the Owner of the reserved property we hold the right to terminate without notice this contract where the behaviour of the client or members of the party causes annoyance, distress damage or danger to the property, property owner or third party.  No refunds would be made under such circumstances and all legal steps would be made to evict a client in this situation. We also reserve the right to ask all clients to leave a property which is over-occupied when we have not been informed.   And finally, we would task you to take adequate Holiday Insurance - it is always a good idea as it can cover you for any third party damage etc., may help if you had to unexpectedly cancel and with a variety of other unforeseen mishaps.
Thank you for reading our small print and we look forward to welcoming you on your holiday soon.