Frequently asked Questions!!

We hope we have covered most queries, but if you cant find the answer to your query, please email or phone us and we will do our best to help you

Q How do I make a reservation?
A Complete our on line enquiry form, email or call to double check availability. Once availability has been confirmed to you, complete our on line booking form and you will be sent our and bank details for payment.

Q Your prices are in Euros - how do I pay?
A All major banks are able to organise an electronic transfer in Euros. We supply you with the “IBAN” and “BIC” codes that your bank requires to make the transfer. For UK bank account holders we are affliated to First Rate FX who can offer you commission free transfers and excellent rates of exchange please look at their website www.firstratefx.com and quote reference A/8473 and ensure that you give your name as the payee. We have used them and find them to be efficient and offer very good rates.

Q - Are there any additional charges?
A - No, your property will be equipped with bed linen and towels for the number of persons you have booked for. We do not charge for water, electricity, linen or final clean, but please see our notes on final cleaning in our Terms and Conditions. We can also provide you with information on Final Clean Options when we send you directions and arrival information.

Q - Can we hire a cot or high chair?
A - Yes, we have a supply of cots and high chairs and but they subject to availability.

Q - The property we have chosen only has double beds - we have children who won’t share a bed, is it possible to hire an additional fold-up bed?
A - No problem, subject to availability, we can hire an extra fold up bed but if this increases the occupancy of the property we may impose a charge for the extra linen for the additional person. Some properties we may have to refuse for over occupancy. Please enquire. Bed hire and additional linen is 40€ a week.

Q - We have forgotten to bring our pool towels, do you hire them?
A - Normally no. We have a very limited supply of pool towels and the cost of hire is 2€ per towel. We cannot guarantee having a supply and you may have to buy them if we run out, so please do not rely on our supply and arrive without yours

Q - What time can we arrive and what time do we have to leave?
A - Our arrival time is no earlier than 14.00 and this depends if the villa has been cleaned, prepared and is ready for you. No property can be entered until the cleaning has been completed. Some villas take longer than others to prepare becaue of their size. In the event of the property not being ready, you should be able to leave your luggage but we would then ask you to either go shopping or have a snack and return when the cleaner or our staff feel the property is correctly prepared for you. We try to make your arrival as easy as possible but it is always dependant on how the property has been vacated by the previous clients. Departure times are no later than 10.00hrs

Q - We are arriving very late (or on a Sunday) - do you provide a welcome pack or could you help us with a little shopping?
A - We do offer you a Welcome Pack of Orange juice, water, milk, tea, coffee, sugar and that very welcome bottle of wine!! Alternatively we offer a more comprehensive Welcome Pack to include bread, croissants, butter, jam, cheese, ham, eggs, tomatoes. There is a supplementary charge for this service of 20 Euros up to 4 persons,25 Euros for up to 6 , 30 Euros for 8 and 50 Euros for up to 12 persons. We also have an additional shopping service for very late or Sunday arrivals, please enquire for details.

Q - There is a heated pool at our chosen villa- will it actually be heated?
A - There is no need for pool heating usually from late June to late August. Pool heating is normally activated as the weather warms up around late April, early May and again in September. Out of these periods it is unlikely the pool will be heated because air temperatures may not be warm enough to swim. Heated Pools can be switched on request but an additional charge may need to be levied, please enquire.

Q - We have a dog - could we bring him to our villa?
A - Some of our villa owners will accept dogs. It is essential that you ask us before arriving if your chosen villa can accept dogs. If you arrive at a villa with a dog and without prior arrangement we have the right to refuse entry to that villa. We have dogs and fully understand the pleasure of being able to take your dog on holiday with you. However, it is important to understand that if we accept your dog you are completely responsible for ensuring that the villa and its total grounds are kept in a clean condition. There is a supplementary charge for cleaning of 50 Euros per dog. We ask you to ensure that you keep dogs off furniture and especially beds and additional charges will be made if dog hair is excessive or found on or in beds or sofas. We ask dog owners to realise that some people are allergic to pet hair and therefore we ask you to respect that. We would naturally ask you also to respect the peace and tranquility of the area and keep your dogs as quiet as possible. Dogs may not under any circumstances swim in the swimming pool.. Any damage howsoever caused by a dog will be charged against your security deposit.

Q - What happens if something goes wrong or we have a problem?
A - There is usually someone closeby and available at most times of the day to help you with advice and support. However we hope you will respect our evenings when even we have to sleep! But in a real emergency we are on call 24/7

Affinity Villas